Privacy Policy

1. Who We Are

jillix Casino is an online gaming platform accessible at jillix.app, designed and operated for Filipino players. As the data controller for personal information collected through jillix.app, we are responsible for ensuring that your data is handled lawfully, fairly, and transparently.

For all privacy-related inquiries, you may contact our Data Protection Officer (DPO) via the contact details provided in Section 13 of this Policy.

2. Data We Collect

jillix Casino collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration Data

When you create a jillix account, we collect: full name, date of birth, email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and verify your age (21+), we may collect copies of government-issued identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and proof of payment method.

2.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method details (e.g., GCash account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card information), and transaction history. We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data

We record your gameplay history, game preferences, session durations, wagering amounts, wins and losses, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

2.5 Technical & Device Data

We automatically collect IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited on jillix.app, and session timestamps.

2.6 Communications Data

Records of your communications with jillix support (live chat transcripts, email correspondence) are retained for quality assurance and dispute resolution purposes.

3. How We Use Your Data

jillix Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your jillix account, including verifying your identity and age (21+).
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver promotions and bonuses you have opted into.
• Legal & Regulatory Compliance: To fulfill our obligations under Philippine law, including AML requirements, KYC verification, and reporting obligations to relevant regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and provide responsible gaming interventions where appropriate.
• Customer Support: To respond to your inquiries, resolve disputes, and improve our support services.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the jillix.app user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent. You may opt out at any time.

4. Legal Basis for Processing

jillix Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to perform our contract with you (i.e., providing the jillix Casino service).
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML and KYC requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jillix Casino does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist with identity verification and fraud screening.
• Game Software Providers: Licensed game developers whose software powers the games available on jillix.app, to the extent necessary for game delivery and RNG certification.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, where disclosure is required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.

6. Cookies & Tracking Technologies

jillix.app uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with jillix.app, which pages are most visited, and where improvements can be made. Data is aggregated and anonymized.
• Preference Cookies: Store your language, display, and notification preferences to personalize your jillix experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core jillix Casino platform.

7. Data Retention

jillix Casino retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in accordance with Philippine financial regulations.
• Support Communications: Retained for three (3) years from the date of the last interaction.
• Technical Logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

When data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jillix Casino:

• Right to Be Informed: The right to know what personal data we collect and how it is used — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days.

9. Data Security

jillix Casino implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and jillix.app.
• Encryption of sensitive data at rest, including financial and identity information.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting, reporting, and managing data breaches.

10. Children's Privacy

jillix Casino is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, delete the associated personal data (except where retention is required by law), and return any deposited funds.

If you believe a minor has registered on jillix.app, please contact us immediately at the details provided in Section 13.

11. Third-Party Links

jillix.app may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to jillix.app. jillix Casino is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

jillix Casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of jillix.app following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via jillix.app — average response time under 2 minutes.
• Operating Hours: 24/7, GMT+8 (Philippine Time)

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.